The short version. We only text you if you asked us to. We send you your audit results and follow-up about it — not a marketing blast. Reply STOP to any message and we stop immediately. Reply HELP for help. Message and data rates may apply.
We never sell or share your phone number, and we never share your consent to text you with anyone else for their own marketing.
1. Who this covers
This policy covers text messages sent by The Second Ring LLC ("Second Ring", "we", "us") to you — typically a business owner or manager who asked us for a free leak audit or who is a client of ours.
It does not cover text messages that our clients send to their customers using systems we build and operate for them. Those are covered in section 9.
2. What we send
There are two kinds of message, and they are two separate permissions. You choose them independently on our form.
Non-marketing messages
If you tick the non-marketing box, we may text you about:
- The results of the free leak audit you requested
- Scheduling or confirming a call or appointment with you
- Follow-up questions needed to complete your audit
- Service updates, reports, and support messages if you become a client
Marketing messages
If you tick the marketing box, we may also text you about special offers, discounts, and service updates. If you did not tick that box, we do not send you these. Ticking the non-marketing box alone never gets you a promotional message.
We never text you on behalf of other companies.
3. How consent works
We text you only after you give us express written consent. In practice that means one of these happened:
- You checked one or both SMS consent boxes on a form on this website
- You gave us permission in writing or on a recorded call
- You texted us first
- You are an active client and the messages relate to the service we provide you
Consent is never a condition of purchase. You can request an audit, become a client, or buy anything from us without agreeing to receive texts. Both consent boxes on our form are optional, unchecked by default, and independent of each other — you may tick one, both, or neither, and the form submits either way. Your mobile number itself is an optional field.
We honor the boxes you actually ticked. Marketing consent and non-marketing consent are recorded separately, along with the exact wording you were shown and the time you agreed, so what you consented to is always provable.
We do not buy, rent, or otherwise obtain phone numbers from third-party lists for messaging.
You must be at least 18 years old to consent to receive text messages from us. Our program is intended for business owners and operators. By giving us your mobile number and ticking a consent box, you confirm you are 18 or older. We do not knowingly collect mobile numbers from anyone under 18.
Sample messages
These are representative of what we actually send:
- Second Ring: Hi {Name}, your free leak audit results are ready — here's the summary: {link}. Reply STOP to opt out, HELP for help.
- Second Ring: Hi {Name}, following up on the audit we sent Tuesday. Want us to walk you through the two biggest gaps? Reply STOP to opt out.
- Second Ring: Confirming your call with us {date} at {time}. Reply C to confirm or R to reschedule. Reply STOP to opt out.
4. Message frequency
Message frequency varies based on your activity and where you are in the process. In most cases this is a small number of messages tied to a specific audit or job — not a recurring campaign. As a general guide, expect fewer than 10 messages per month.
5. Cost
Message and data rates may apply. We do not charge you for text messages, but your mobile carrier may, depending on your plan. Check with your carrier if you are unsure.
6. How to stop messages
You can opt out at any time, at no cost. Reply STOP to any message from us. We will send one confirmation message and then stop texting you.
We also honor any other reasonable method of opting out — including replying with words like "stop," "quit," "unsubscribe," "cancel," "end," or simply telling us in plain language, by text, email, or on a phone call, that you want the messages to stop. You do not have to use a specific keyword.
Opt-out requests are honored promptly and in all cases within 10 business days. Opting out of texts does not remove you from email, and it does not cancel any service you have with us — to do either of those, email hello@thesecondring.com.
If you opt out and later want messages again, just text us or check the consent box on the form again.
7. How to get help
Reply HELP to any message from us and we will reply with contact information. You can also email hello@thesecondring.com at any time.
8. Carriers and delivery
Mobile carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message will be delivered, and delivery depends on your carrier and device.
Supported carriers may change without notice. This program is intended for recipients in the United States.
9. Messages our clients send
Our business is installing and operating customer-communication systems for local service businesses. When one of our clients sends messages to their own customers through a system we built, the following applies:
- The client is the sender and the party responsible for those messages.
- The client registers their own messaging campaign with the carriers under their own business identity.
- The client is responsible for confirming they have the legally required consent from every person on their list, and for representing that their list contains genuine past or current customers.
- We build every workflow with opt-out handling enabled and we do not launch a client's list until opt-out has been tested.
If you received a text from one of our clients and want it to stop, reply STOP to that message — that goes to the sender's system directly and is the fastest route. You may also contact us and we will pass it along.
10. Your data
We do not sell or rent your phone number. We do not share your mobile information or your consent to be texted with any third party or affiliate for their own marketing purposes.
We do share your number with the service providers who make messaging work — for example our messaging platform and telecom carriers — strictly so that they can deliver messages on our behalf. Full detail is in our Privacy Policy.
11. Changes to this policy
If we change this policy we will update the "last updated" date at the top of this page. Material changes to how we message you will be communicated to you directly.
12. Contact us
The Second Ring LLC
2108 N St Ste N
Sacramento, CA 95816
hello@thesecondring.com
Related: Privacy Policy · Terms of Service